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Customer Feedback

Customer Feedback

What customers say about our designs and service

First time user

I have to say that I was thoroughly impressed with the images and stich-outs. The customer service is fast and understanding. I am currently back for another one of there fabulous embroidery files.

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Randy Bell
July 16, 2021

merci

merci beaucoup pour vos belles créations

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Françoise Leininger
June 28, 2021

Beautiful designs and extremely helpful

Amazing designs, and very helpful if I ask for any modifications.

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Helen Gibson
June 26, 2021

Very Helpful

This has always been my go to site and i appreciate the customer service as i was helped to navigate digital customisation
THUMBS UP!!!!

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siyabonga sibanda
June 25, 2021

Great quality work, very professional

Great quality work, very professional to work with, responds quickly to questions.
⭐️⭐️⭐️⭐️⭐️

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Shelli James
Shell’s Sew Unique
June 25, 2021

Very prompt and professional service.

Very prompt and professional service. thank you 5 stars

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Paul
June 11, 2021

Paw Patrol – Marshall

Stitched beautifully. Have bought the whole set, rest to do.

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Helen Gibson
May 31, 2021

customer service

Just loving the high level of customer service! Great products but the customer service is truly the best I’ve ever had ANYWHERE.

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Tracy Montgomery
May 28, 2021

The design was great and

The design was great and they resized it for me. Just FYI, check your spam for a resize as I missed it initially. Very happy with the products and will order again from them.

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Dawn Kirkland
May 25, 2021

Great customer service

I have only just started teaching myself to machine embroider and my friend suggested this site. I am so happy with the service and assistance they give. I just asked a question and it is answered immediately. I’ve never imagined such great customer service. thank you so much. I’m looking forward to many years of embroidery fun.

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Tracy Montgomery
May 21, 2021

Ever since I have started

Ever since I have started using designs from EMB Lanka my customers are much much more happier, and what i like most is that every time I have a problem customer care center is quick to assist Thanks a millions.

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Zakhele Khumalo
Perfect stitch
May 5, 2021

Teletubbies

Thank you for digitizing this for me, stitched out beautifukky

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Helen Gibson
May 4, 2021

Very Happy

Thanks to the team at Emblanka Digitizing. I have asked for lots of changes to my patterns recently and every one of them has sewed out perfectly. I wouldn’t use any one else as I have no reason to. Very happy with their prices also. Thanks again Emblanka. Elaine

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Elaine Pohlman
May 2, 2021

patches

I would like to thank Sasika he went way beyond helping me I gave her a pattern for 4 Patches & unfortunately the biggest one was to big for my Machine I didn’t know it would be Sasika tried & tried over & over and Finally we got there
My Son-in-law loves the Patches all is left for me to do is sew them on,
this Company is the best I would recommend anyone to try them you will be Happy

Again Thank you Thank you

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Debie McLean
April 29, 2021

Very nice

Another logo from your amazing design collection. Thank you for your quick turn around on any minor adjustment I ask for, I will continue to buy your designs.

Western Bulldogs 150x150, Emblanka
Helen Gibson
April 23, 2021

Winnie

Winnie is a delightful character, Stitched out beautifully. Thank you for your quick turn around on any minor adjustment I ask for, I will continue to buy your designs.

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Helen Gibson
April 23, 2021

Beautiful designs

I have bought and downloaded about 6 designs from your site, (just bought another), your service in changing size and minor changes I have wanted, have been done beautifully, and with quick turn around. THANK YOU for all your help.

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Helen Gibson
April 17, 2021

Digitize Logo

Thanks so much for digitizing a logo for me. The design stitched out beautifully..I would definitely give you group 5 Stars 🌟 for the design and service.. Thank You 🙏 again to you and your team..

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Patricia Guy
March 18, 2021

Hi I am so pleased

Hi I am so pleased at the way these designs sewed out with no hassles expect more sales from me soon..Bev

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Beverley Ahearn
March 16, 2021

Service

I really enjoy working with Emb Lanka and the service is very efficient great stuff.

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Zakhele Khumalo
Perfect stich
March 6, 2021

what an amazing site this

What an amazing site this is. They are very quick at responding to emails and digitizing would highly recommend.

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Carol Hall
Hoofprints
January 26, 2021

Great Service

It is always a pleasure working with you all. The designs always stitch out great!!! Thanks again for a great product and great customer service.

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Kristy Glanton
January 22, 2021

Logo

I sent through a logo i needed well what can i say emailed it off service amazing and quick and my job was done all i had was a picture and i don’t think even a good one but my logo is amazing i am so happy theses guys are the best if you want a good job done open an account they also have great embroidery on there web site but if its not what you are after send a picture i am sure they can help or send an email to them are fast with a reply over night time thing i think but i am so happy thank you all heaps LOVE YOUR WORK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am also so glad they now have PayPal great move

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Denise Bargwanna
January 22, 2021

GREAT SERVICE

I got help in the chat to change the size of a design i bought. Super helpful quick and easy all you have to do is ask 🙂 thanks

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Janine Pena
January 22, 2021

I purchased a United Airlines

I purchased a United Airlines file that stitches out great. I needed to have it resized and they sent me the file immediately. I purchase files from this company all of the time. Would definitely recommend.

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Mila
January 6, 2021

I purchased a Cronulla Sharks

I purchased a Cronulla Sharks design but it was a bit too big, so I contacted Emb Lanka to resize. Within 24 hours I received the resized file. Thanks so much for the great customer service.

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Lillian Cullen
December 23, 2020

I purchased a Bluey design

I purchased a Bluey design but it was a bit too small, so I contacted Emb Lanka to resize. Within 24 hours I received the resized file. Thanks so much for the great customer service.

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Yola Jacyno
November 30, 2020

amazing sewing website

Not only does this site offer great designs at a good price but they resize at no added cost. Very impressed with the quick service.Will defiantly buy again.

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Liz Paton
October 30, 2020

Fantastic Customer Service!

The design I ordered was too large for my machine. I sent an email requesting a resize, and in one day I had the resized design! I was floored because customer service is something that is hard to come by these days! I will be ordering more from this company, you can count on it.

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Jennye Keefer
October 23, 2020

Highly recommended!

Astounding service; lightning-fast responses, excellent design work, extremely reasonable prices. Highly recommended!

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Rob
October 22, 2020

Woody Honda Racing

I’ve had this logo for some time, but needed to have it enlarged to embroider seat covers for a custom car. The final file sewed out fantastic! Many thanks for the quick turnaround and overall quality of your work!

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Michael B. Luna
October 21, 2020

Astounding service; lightning fast responses,

Astounding service; lightning fast responses, excellent design work, extremely reasonable prices. Highly recommended!

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Rob
October 19, 2020

Fantastic!

Fantastic Digitizing, Fantastic Designs, and Fantastic Customer Service!
Have requested several designs now, and each and everyone has stitched out beautifully.
Customer service is first class, have asked for a couple of tweaks here and there, and each request has been completed within hours… cannot be faulted!
I would not hesitate in recommending Emblanka for all digitizing needs.

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Jennifer
October 18, 2020

Had difficulty with the download

Had difficulty with the download of one of my patterns. Had a response within hours! The patterns looked professional when they were stitched out.

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April
October 16, 2020

They Always do a great

They Always do a great job with converting custom orders for us!! Recommend for any design you are looking for!!

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Shelby
October 15, 2020

Have reviewed before, but had

Have reviewed before, but had to add another, EMBLANKA service is spot on. I have purchased stock designs and had several custom designs digitized, and everyone straight on the machine and sew out a spot on every time. Would highly recommend

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Tony
October 14, 2020

Quality

I purchased a football logo design. It stitched out beautifully.the digitising was superb.

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Dalma Dixon
October 10, 2020

Great Site!

I had one design digitized and I bought another–both sew out perfectly….amazing work–very impressed. And, when you need help they are right there for you. Many thanks to these folks their wonderful work!

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Linda Nyholm
October 6, 2020

Fantastic Service

Searching the internet for help making a digitized file for a scout logo, not only did they have one but when I needed changes I entered into a chat and Sasika was fast and rendered me samples on the spot. Never have I had such fast, fantastic service.

Will be back for more……

Thanks,

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Emily Tobin
September 26, 2020

Awesome

Just downloaded a NRL embroidery design. Stitched perfectly, looks stunning. Thanks very much.

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Marie
September 6, 2020

Minni

A great service, took less than 24 hours and I was able to stitch out my design.

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Janet moon
September 6, 2020

Thank you!!!

I just make quilts for people and a lady husband passed away and he worked for a company and she wanted the logo on the finished project. So glad I found it here. Thank you so much

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Therese Ann Hinson
self
August 14, 2020

Highly recommend

The people at emblanka are very patient and helpful. The designs stitch out perfectly. Thank you emblanka 10/10 💐

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Noelene Vitale
August 12, 2020

Good Job

I recommend this company one hundred percent in the digitalization and purchase of designs. They are very responsible and please the customer until they are completely satisfied. They are also very quick to answer messages and answer any questions.

Thanks, Emblanka.com.

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Olga Iris Gonzalez
July 17, 2020

Design stitched out perfectly and

Design stitched out perfectly and customer service was outstanding!! Will definitely be ordering from Emb Lanka again! Thanks!!!!

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Lynn
April 27, 2020

I had a size issue

I had a size issue on my end and within hours I heard back from them. I tried the new file size and it worked perfectly. I appreciate the helpful response especially these days when many companies take so long to reply, if at all. I applaud your customer service and I look forward to shopping with you again.

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Brent
April 27, 2020

I have not received my

I have not received my order yet, but so far, working with this company has been a good experience.

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B. Martin
April 27, 2020

I ordered a design and

I ordered a design and it would not download .I emailed the company,they resent my design. Thank you for great customer service.

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Teresa Dehaven
April 27, 2020

A customer service oriented company

A customer service oriented company that produces high quality products. I will certainly continue doing business with them in the future……A+++

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Ken Peacock
April 27, 2020

I tried to download a

I tried to download a design that I purchased but had trouble on my end. I reported my problem and the company resent the design. I downloaded it with no problem. I stitched the embroidery design out and it was beautiful.

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Marion Handhaw
April 27, 2020

Customer service is BEYOND GREAT!!

Customer service is BEYOND GREAT!! They responded to me within one hour on a holiday weekend!

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Carol Szweda
April 27, 2020

I ordered designs and they

I ordered designs and they were smaller than I expected. I contacted sales and inquired if they could be made larger. I received an e mail back in less than an hour with the larger designs. I am very pleased with the design and the excellent service.

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Ann Duemler
April 27, 2020

Excellent customer service. Logo was

Excellent customer service. Logo was too big, asked for it to be reduced, file came back as required within 5 minutes, that is service for you.

Very well pleased with Emb Lanka

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Robert
April 27, 2020

Great Service

I was a little confused as to what I was buying and realized I bought the design and not patches. When I contacted them, they helped me immediately. Although items take a long time to get, they are a great company to deal with.

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David Pollock
April 27, 2020

Hello,

I would like to order another design of your site’s Renault Trutsks, but I want to tell me is it possible to send it to me in the amount 5 cm in height in proportion to the width?

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Lambro
April 27, 2020

Bunbury Horse and Pony Club

I am over the moon with the job that was done with the badge design that your company did for me. You can`t pick the difference from the original design that I scanned and sent over as a jpg for you to work with. One very happy person here. Thank you so much.

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Sheryl
September 2, 2019

Great Customer Service

I was having some issues getting the design I needed. Someone from the company sent a personal email when they noticed. They resolved the issues I had very easily! This company cares about their customers!
Ashley

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Ashley
February 4, 2019

Bunbury Pony and Horse Club

Thank you so much for this beautifully digitized design. I can`t fault the design at all. I will definitely be using this company again and again. Thank you so much.

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Sheryl
January 29, 2019

Great Service

I have ordered a few Embroidery patterns. The quality is excellent and the customer service is fantastic. So friendly and helpful. If there are any issues the reply is quick and the problem is resolved. I keep coming back and would highly recommend this company.

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Stacey
January 27, 2019

Great Service

I purchased the design and when stitched out I saw there was a fault in it. I contacted the site and even with the time difference from my country to them I received a reply with in hours. Asked to send photo and detailed description of problem and corrected file sent with in hours. All in all problem wouldn’t have been 12 hours from start to finish.
I am very happy with the excellent customer service and would buy from here again.

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Barbara Ashton
January 25, 2019

Wests Tigers

My item description did not list any specifications as far as size. Most designs you purchase come with multiple sizings. Since this is not the case it should be listed in a description prior to purchase. It ended up not being the size I needed. However, I did contact them about a size change and received the size I needed at no extra charge within 48 hours.

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Jessica
January 19, 2019

Great

Very happy with the service – had a problem and it was sorted immediately. Thanks

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Terri
January 8, 2019

Gas Safe Logo – Superb Service

Thanks very much for your fast and helpful service. I ordered a gas safe logo a year back and needed an edit to it, I sent an email in and within 10 minutes the edit was emailed back with the relevant new files. amazing service!!!

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Joshua Reid
November 22, 2018

Los Angeles King Crown

Stitched this out last night and I don’t think I’ve ever had a better-digitized design. I needed it made larger so wasn’t sure if the quality would be the same but omg it’s beautiful. The service you get from this company is truly second to none!!! Thank you so much!

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Darla
November 5, 2018

All so far! Fantastic

Fantastic designs, they stitch out perfectly, and can’t fault the customer service… it’s first class!

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Jennifer
June 28, 2018

WOW!

So awesome! Your work is great!

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Pam
April 23, 2018

Excellent stitch out

Just stitched out the design I wanted digitized and WOW!!! perfect

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Alexander Hamilton
April 21, 2018

digitized my design very quickly

I couldn’t believe how quickly my designs were digitized – the service is extremely good. I have yet to stitch the design out but I am very impressed with the service.

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Anna Ladyman
April 20, 2018